Changing Orders / Order Cancellations
Orders are processed quickly for items that are in stock. Items that are NOT in stock may take slightly longer (approximately one week longer) to process. Hence, once orders are submitted, they cannot be changed or cancelled.
Refunds, Exchange, & Returns Policy (Physical i.e. Personal Care Products)
For sanitary reasons:
1. ALL sales are final.
2. Returns are NOT accepted.
3. We do NOT offer exchanges for our products.
4. We do NOT offer refunds on our products.
Kindly Take Care When Entering Email and Shipping Addresses
Kindly ensure that you enter the correct email address and shipping address, so that we may promptly ship your order and notify you promptly by email. Errors in shipping address entries made by any client will create unnecessary shipping delays, and shipping refunds will not be awarded. Errors in email address entries will cause delays in receipt of shipping notifications and tracking numbers.
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Overview
Orders are processed quickly for items that are in stock. Items that are NOT in stock may take slightly longer (approximately one week longer) to process. Hence, once orders are submitted, they cannot be changed or cancelled. Since we utilize a 3rd party digital library warehousing system, we are not in control of when the owner(s) of that system schedule maintenance of it. Should the owner(s) of the 3rd party digital library warehousing system schedule maintenance and/or experience technical difficulties with their system, we will have to wait for them to repair it before normal use can resume. Once updates/repairs of the 3rd party digital library warehousing system have been made, and normal function has been restored, we will notify all of our customers who have been affected by email.
In addition, should the same 3rd party digital library warehousing system require us to make updates on our end, and/or should we require time to upload a series of videos and other data to that same system, kindly expect a delay of at least 7 days or longer. Again, once data has been uploaded, we will notify our customers in a timely manner by email.
Lastly during an actively on-going livestream (live) digital series, expect digital content (video(s) and/or eBook(s)) to be "dripped" (delivered by email) within at least 7 days of completion of that series.
Refunds, Exchange, & Returns Policy for Digital Products (i.e. Online Video, Ebooks, Webinars, Online Courses, Memberships, or any Downloadable Purchase)
All Downloadable materials are sold on a no refund and no return basis.
Kindly Take Care When Entering Email and Shipping Address
Kindly ensure that you enter the correct email and shipping address, so that we may promptly send/ship your order. Errors in email/shipping address entries made by any client will create unnecessary emailing/shipping delays, and refunds will not be awarded.
Refunds, Exchange, & Cancellation Policy for Consultations
Cancellation/ Refund Policy. All refunds will be based upon the following:
Refunds for Consultation Calls.
Kindly Take Care When Entering Email and Shipping Address
Kindly ensure that you enter the correct email and shipping address, so that we may promptly email/send/ship your order. Errors in email/shipping address entries made by any client will create unnecessary emailing/shipping delays, errors in delivery of meeting notifications (by email), and refunds will not be awarded.
For details regarding our Terms and Conditions, kindly click the link below:
https://www.goodhairgoodbody.com/policies/terms-of-service
